If the video you’re trying to watch is not unavailable, fret not. Here are eight working methods that will make the show or movie available for you. Or, you will at least be able to pinpoint the problem and consider taking proper steps to resolve them. All the methods mentioned below will tackle a different situation. Therefore, if you are already sure of the issue, choose the solution accordingly.
Restart Your Device or System
It should effectively refresh your app, and you will be able to stream without any issues. Read further if the problem persists.
You should be able to stream effortlessly now. Additionally, if the content you want to watch isn’t available in your country/region, you can use a VPN to make that video available for you. Please read our detailed guide on changing your Prime Video country to know how to watch titles unavailable in your region.
Then search for the show you want to watch and click on the “plus icon” or the “Add to watchlist” button to continue.
Now, go to your watchlist by hovering over your profile icon in the browser or the “My Stuff” section in the smartphone app.
Start streaming the content from here.
If the reason behind video unavailability is a glitch in the app, it should resolve the problem. You can also change the video streaming quality to check if the problem is with a particular video resolution or format.
Disable Hardware Acceleration
Now, click on the gear icon on the top-right corner.
Here, select the “Stream and download” option.
Toggle the switch for Hardware Acceleration to the left.
Lastly, confirm your choice on the next pop-up by clicking Continue.
Now that you have disabled hardware acceleration for Prime Video on your smartphone, check if the problem has been fixed. However, do note that disabling this feature can cause HD and 4K UHD videos to not behave properly.
Now, open Settings from the drop-down menu.
Scroll down and open the “About page.”
Here, you can check your browser version and update it if a later version is available.
Once updated, your browser will restart, and you should be able to stream the movie or TV show of your choice without any error. You can also update the app to its latest version and check if it resolves the “this video is unavailable” issue.
Clear Browsing Data
If Prime Video is working on a secondary browser, but not on your primary browser, and if your browser is already updated to the latest version, the issue may lie with browser cookies. Fortunately, deleting cookies is not a difficult task.
- Now re-login to the Prime Video website using your credentials.
It will clear all the browsing data on your browser and reset the website settings. If the “video currently unavailable” issue were due to improper cookies, this method would resolve it, and you can stream the content without any problem. If you’re using the Prime Video app on your Android phone, you can also try clearing the app data and cache.
Open your Antivirus program. I am using McAfee.
Go to the Protection settings and open Real-time scan and Firewall.
Turn off both the settings one by one.
Note: The steps to disable Antivirus and Firewall may vary for every Antivirus program.
Every website in the world can sometimes go offline due to server outages. Whether due to a scheduled maintenance, a misconfiguration, DNS errors, or even something sinister like a DDoS attack. Fortunately, such outages usually don’t last long, and companies are quick to update users about such problems with their services.
The TLD (Top Level Domain) or the domain extension is how you end your domain name, for instance, www.primevideo.com and www.primevideo.ca. Both the domain name works fine if you are streaming from Canada. However, your computer treats them differently. So, if Prime Video isn’t redirecting you to its main website, try to open the” .com” domain manually. This error is specific to a few countries only.
Show Taken Down
Streaming rights for shows vary for each country. Therefore, it is possible that a show is taken down in a matter of a day when the streaming contract is over. In such cases, you will get a “video unavailable” error.
HDMI Cable
While connecting to a TV from a streaming device like Firestick, using a suitable HDMI cable is crucial. Otherwise, the TV will block you from showing any video, especially if you want to stream 4K UHD content.
